What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Jotform isn't working, the links aren't being sent to my email

    Asked by David on December 01, 2016 at 05:18 AM
    My Jotform link isn't working, the links aren't being sent to my email

    please help.

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    JotForm Support

    Answered by Boris on December 01, 2016 at 05:19 AM

    I have checked your email address in our system, and it looks like your email address considered our emails to you as spam. This is the exact error message that Yahoo.com provided us with when we tried delivering emails to your address:

    Complain about message from AmazonSES

    AmazonSES is one of the services we use for sending our emails, and it looks like our emails were simply being marked as spam and rejected as such. This caused your address to end up on our bounce list.

    I have now removed your email from our bounce list, and I would also recommend that you add noreply@jotform.com and noreply@formresponse.com addresses to your contacts list in Yahoo, so that Yahoo knows that these are addresses from where you expect to receive emails and should not be flagged as spam so easily.

    Please let us know whether you need any further assistance.

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    Answered by DavidCorke83 on December 01, 2016 at 12:32 PM

    This still doesn't seem to have solved the problem 

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    JotForm Support

    Answered by david on December 01, 2016 at 01:33 PM

    I checked our logs and the most recent notification for your form does look to have sent successfully.  Check your spam/junkmail folder to ensure it was not filtered there.  If it was, please mark it as "Not Spam" and further email should be sent to your regular inbox.