What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I solve bounced email problem?

    Asked by Luciano7 on December 01, 2016 at 05:58 AM

    Pelo que vemos o problema persiste e ninguém resolve.

    Alguém tem alguma alternativa de formulário pra sugerir?

    Jotforma já era!!!

    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

  • Profile Image
    JotForm Support

    Answered by olivia on December 01, 2016 at 06:17 AM


    I have checked your email address and I found an account associated with this email.

    I have also checked your email address whether it is bouncing or not. Your email was bouncing by our system and I removed it from our bounce list. Now, you can receive your email notifications etc.

    On the other hand, there may be different reasons of email bouncing issues. After you or we remove your email address from the bounce list, it can be bounced again. However, the  most effective way to prevent email bouncing is to use your own SMTP.

    In addition, please have a look at guides below to prevent email bouncing and check your email addresses are bouncing or not.




    If it is not your issue, please provide more details about your issue.

    Thank you.