- rfischer5Asked on December 01, 2016 at 07:22 AM
Yesterday I made the upgrade to the "Bronze"-package. I got the bill. But till now my account is not upgraded (it still show as the "Starter"-package.
Please can you fix this in a short time.
Thank you well in advance.
- JotForm SupportamyAnswered on December 01, 2016 at 08:05 AM
Sorry for inconvenience. I think because your account and billing e-mail addresses are different from each other, you've met this issue.
I inspected the invoices which are belong to you and confirmed your payment. I upgraded manually your account. Please login and check your account again.
If your problem persists, please inform us via this topic.
Thank you for using Jotform.