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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account hasn't been upgraded yet even if I've already paid

    Asked by rfischer5 on December 01, 2016 at 07:22 AM

    Hello

    Yesterday I made the upgrade to the "Bronze"-package. I got the bill. But till now my account is not upgraded (it still show as the "Starter"-package.

    Please can you fix this in a short time.

    Thank you well in advance.

    Kind regards,

    Rene

    Screenshot
    account upgrade does not work work hello My Account upgraded bill
  • Profile Image
    JotForm Support

    Answered by amy on December 01, 2016 at 08:05 AM

    Hello Rene,

    Sorry for inconvenience. I think because your account and billing e-mail addresses are different from each other, you've met this issue.

    I inspected the invoices which are belong to you and confirmed your payment. I upgraded manually your account. Please login and check your account again. 

    If your problem persists, please inform us via this topic.

    Thank you for using Jotform.

    Kind Regards.