My account hasn't been upgraded yet even if I've already paid

  • Profile Image
    rfischer5
    Asked on December 01, 2016 at 07:22 AM

    Hello

    Yesterday I made the upgrade to the "Bronze"-package. I got the bill. But till now my account is not upgraded (it still show as the "Starter"-package.

    Please can you fix this in a short time.

    Thank you well in advance.

    Kind regards,

    Rene

  • Profile Image
    amy
    Answered on December 01, 2016 at 08:05 AM

    Hello Rene,

    Sorry for inconvenience. I think because your account and billing e-mail addresses are different from each other, you've met this issue.

    I inspected the invoices which are belong to you and confirmed your payment. I upgraded manually your account. Please login and check your account again. 

    If your problem persists, please inform us via this topic.

    Thank you for using Jotform.

    Kind Regards.