What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form still shows as disabled

    Asked by MichellePollina on December 01, 2016 at 07:39 AM

    My form Texting Program sign up will not display. It shows as disabled. I have clicked enable on the preferences tab.

    shows program up
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    JotForm Support

    Answered by Helen on December 01, 2016 at 08:13 AM

    Thank you for contacting us.

    I have checked your forms and this form has contained "Credit Card Number", "Expiration Date" field at Trash. As you can see below screenshot:

    You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use. If you insist on collecting any of these information, your account will be suspended again. 

    I restored this form and removed these fields. Your forms are enabled now.

    Please let us know, if you need further assistance.