What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account has been suspended.

    Asked by Mindy Boyd on December 01, 2016 at 08:56 AM
    PLEASE HELP! I have tried to contact support regarding my account ALL DAY yesterday and rather than getting a response I've now been locked out of my account.  It would be amazing if I could actually discuss my issue with someone.  PLEASE ADVISE!
  • Profile Image
    JotForm Support

    Answered by candy on December 01, 2016 at 09:11 AM


    I have checked your account and I have seen that your account has been suspended due to phishing.

    You are not allowed to receive credit card information from the users as you did in your form named "My Aloette' Preferred Customer/ Consultant Program" as you can see the following screenshot:

    I have deleted forbidden fields from you form according to our terms of use.

    After seeing that you have proceeded phishing activities in your account, we can not reactivate your account again.