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    Autoresponder email does not work

    Asked by WMayo on December 01, 2016 at 09:34 AM


    I added an email to auto respond to the person who fills out the form, however, when I filled out the form to test, I never received the confirmation email.

    I'm wanting it to come from the email training@sourceiec.com (it's a POP account)

    Can you check and see what I'm doing wrong or what's going on?

    Thank you,


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    JotForm Support

    Answered by candy on December 01, 2016 at 09:46 AM


    I have understood you have preferred that your email address training@sourceiec.com shows up as a sender email instead of noreply@jotform.com as the following screenshot below:

    First of all, you need to set your own SMTP configurations right as the following document: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    However, as I have understood you do not have an SMTP account for your domain name. If you prefer you can use Mandrill to Send Emails From Your Own Email Address as the following document: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    My recommendation would be to set noreply@jotform.com as a sender email.

    Please try and if you need further assistance, let us know.

    Thanks in advance.