Can not receive email notifications

  • Tentipitorsten
    Asked on December 1, 2016 at 9:45 AM

    I use the e-mail adress torsten.gabrielsson@tentipi.com as the e-mail adress to whcih I want to recieve the submissions. It worked the first time I did a test submission, but now recieve no e-mails when testing the submissions. I have checked the junk mail and the e-mails aren't there either. However, i used my gmail.com account when submitting the tests, and thet worked great.

  • candy
    Replied on December 1, 2016 at 9:52 AM

    Hello,

    As I have checked, your account email address torsten.gabrielsson@tentipi.com was in our bounce list as you can see the screenshot below:

    Can not receive email notifications Image 1 Screenshot 20

     

    That was the reason you did not receive submissions into your email address torsten.gabrielsson@tentipi.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.

     

    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please check related guide for more detailed information: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    Please check, if you need more assistance do not hesitate to contact us.

    Thank you.