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    Can not receive email notifications

    Asked by Tentipitorsten on December 01, 2016 at 09:45 AM

    I use the e-mail adress torsten.gabrielsson@tentipi.com as the e-mail adress to whcih I want to recieve the submissions. It worked the first time I did a test submission, but now recieve no e-mails when testing the submissions. I have checked the junk mail and the e-mails aren't there either. However, i used my gmail.com account when submitting the tests, and thet worked great.

    Submissions E-mails junk checked
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    JotForm Support

    Answered by candy on December 01, 2016 at 09:52 AM

    Hello,

    As I have checked, your account email address torsten.gabrielsson@tentipi.com was in our bounce list as you can see the screenshot below:

     

    That was the reason you did not receive submissions into your email address torsten.gabrielsson@tentipi.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.

     

    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please check related guide for more detailed information: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    Please check, if you need more assistance do not hesitate to contact us.

    Thank you.