What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can not receive email notificationsAsked by Tentipitorsten on December 01, 2016 at 09:45 AM
I use the e-mail adress email@example.com as the e-mail adress to whcih I want to recieve the submissions. It worked the first time I did a test submission, but now recieve no e-mails when testing the submissions. I have checked the junk mail and the e-mails aren't there either. However, i used my gmail.com account when submitting the tests, and thet worked great.
As I have checked, your account email address firstname.lastname@example.org was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submissions into your email address email@example.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.
Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Please check, if you need more assistance do not hesitate to contact us.