What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload file size?

    Asked by Bennettg on December 01, 2016 at 10:32 AM

    I noticed the maximum upload size on the free account is 300MB. If I upgrade to the pay option with that size also increase, and if so, how much?

    Thank you,

    Bennett Goldberg

    Page URL:
    https://form.jotform.com/63124080054141

    size upload file size maximum upload size and
  • Profile Image
    JotForm Support

    Answered by liyam on December 01, 2016 at 11:47 AM

    Hello Bennett,

    Free accounts are allowed only 100MB file storage space. When the account reaches this limit, the form shall automatically be suspended temporarily until the storage space goes lower than this allotment. 

    For more information on files storage capacity per subscription type, you can check this pricing page: https://www.jotform.com/pricing 

    But if you are referring to the file size capacity per file to be uploaded, the safest is to a maximum of 300MB, going beyond this will at risk for premature termination of file upload transfers. Although the normal allowable maximum limit is 1GB.

    The 300MB max file size per file is a limit set for Dropbox. So if you have a form which accepts file uploads and it is integrated with your Dropbox account, it can only handle files with a size up to a maximum of 300MB. Beyond this, will not transfer the files to your Dropbox account.

    You can check this guide for more information: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit 

    Thanks.