What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I set up an account and it was turned off

    Asked by kerry  on December 01, 2016 at 01:05 PM
    account suspended suspended form is disabled
  • Profile Image
    JotForm Support

    Answered by John_Benson on December 01, 2016 at 02:32 PM

    Your form http://www.jotform.us/form/63353695076161 is phishing for credit card information, it is against our term of use that is why you were suspended. If you want we can delete the guilty fields and activate your account back in good status. Here's the guilty fields:

    To avoid getting suspended, you can use our payment tools. Here's some helpful guides:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/47-Order-Form-Basics

    We'll wait for your response. Thank you.

  • Profile Image

    Answered by kerry  on December 01, 2016 at 02:45 PM
    yes thank you
    ...
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    JotForm Support

    Answered by John_Benson on December 01, 2016 at 04:11 PM

    I have activated your account. You account is now in good status. I also deleted the guilty fields. Please login to your account and check if it is working now. 

    If you need anything else, please contact us again. Thank you.