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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Drive: Why it says folder does not exist when trying to open the integrated folder?

    Asked by horizonrepro on December 01, 2016 at 01:26 PM

    We just launched a new site at www.horizonrepro.com. The file uploads were working fine with Google Drive then just stopped today. Now when I try to attempt a new integration, it tells me it is successful and even gives me the link to go visit it to confirm, but does not populate in the Google Drive. It gives me the error message below. The Email confirmations also say it is working fine? Please help, we are blind to user requests without the integration in place!

     

    Page URL:
    http://www.horizonrepro.com/upload-documents-1/

    Screenshot
    JotForm integrating uploads message png
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    JotForm Support

    Answered by Kevin_G on December 01, 2016 at 03:56 PM

    I have checked your form, but when I click on the link I'm redirecting to an empty folder since I have not access to your folder, but I cannot get the message that the folder does not exist.

    I have submitted your form and I can see it works, on my end, I cloned your form and integrated with Google Drive as well, I can see the also that the folder is working properly as well as the integration, here's a screenshot about what I can see on my end: 

    If possible, could you please re-integrate your form with Google Drive? 

    If it is not possible for you to re-integrate you could share the link to your Google Drive with us, you could also allow access to the integrated folder to our support@jotform.com account so we can access to it.

    P.S. I have set this thread to private so if you share the link to your Google Drive folder no body will be able to see it other than the JotForm staff.