What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot receive Notification Emails.

    Asked by JERRYRLMENDES on December 01, 2016 at 01:35 PM

    When a customer fills out a form it does not send us (dss@datasystemsservices.com) an email

    Page URL:

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    JotForm Support

    Answered by olivia on December 01, 2016 at 01:50 PM


    I have checked your email address. I noticed that it was in our bounce list and I removed it from the bounce list.

    You can also check and remove your email from the bounce list. Please have a look at the following guides:



    On the other hand, the most effective way to prevent email bouncing is using your own SMTP settings. Please have a look at this guide: How-to-Setup-SMTP-for-a-Form

    If you need any other supports, please feel free to let us know.

    Thank you.