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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting an Error on Save Message?

    Asked by Jerole on December 01, 2016 at 02:36 PM

    I keep getting the attached message. I cleared my cache, rebooted and when I tried to log in, my form page was there, but the forms were not. They eventually came back.

    Also having problems with calculation fields not keeping the calculations.

    Page URL:
    https://form.jotform.com/63075980288164

    Screenshot
    message error on save Getting getting an error
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2016 at 06:15 PM

    Apologies for the inconveniences this may have caused to you. 

    I have checked your account as well as the form you have shared us and I can see it is working fine so far, when opening the form in the Form Builder I can see it saves properly. 

    I have checked the conditions as well as the calculations that you have in your form and I can see it works, here's what I can see for example: 

     Could you please check on your end again? 

    I can also see there are 25 forms in your account, did you have more forms than this? 

    I cleared your forms cache, please do let us know if you are still able to replicate the problem, we will be glad to take another look to your form.

  • Profile Image

    Answered by Jerole on December 01, 2016 at 06:26 PM

    Thanks, it happened a lot this afternoon, but has stopped.

  • Profile Image

    Answered by Jerole on December 01, 2016 at 07:04 PM

    Well, it started again. Anytime I use the calculation field. And I'm getting logged off too.

    I have been having problems with calculation fields all day with them not saving.

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2016 at 09:13 PM

    I have tested again your form and checked the calculation wizards that you have there, I can see it works fine on my end so far, I cannot replicate the same problem, here's a screen-cast about what I can see when I checked your form: 

    Could you please test your form in another web browser? 

    If the problem still persists, please try also in incognito mode, this way all the cache will not be saved so you will be able to start a fresh session and find if the problem still happens.