What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notifications not being sent

    Asked by DownwardDogATX on December 01, 2016 at 04:40 PM

    Hi! I have several forms so people can make reservations and set up meet and greet requests, and I used to get email notifications but I no longer am so I don't respond to my clients fast enough.

    sent not being sent not being email notifications reservations and email
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    JotForm Support

    Answered by Kiran on December 01, 2016 at 09:24 PM

    I see that your email address is added to our bounce list due to repeated delivery failures. I have now removed it from the bounce list and you should be receiving the notifications without any issue. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist.