What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Education discount approved but no access to education pricing

    Asked by lfac on December 01, 2016 at 05:16 PM

    Dear support team,

    I have just received a message stating that my education discount was approved : thank you for that.

    However, when I click the link in the email, or when I go to my account, the regular pricing is still showing up and it seems that I am unable to access education pricing.

    Could you please let me know how to do it?

    Thank you,

    Julien Dugas

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    JotForm Support

    Answered by jonathan on December 01, 2016 at 09:53 PM

    Hi Julien,

    In the confirmation email you should see the image similar to this...


    Just click on the Upgrade button to the right for the subscription plan you prefer. Then just follow the succeeding instructions to complete the upgrade payment process.

    Let us know if you're still not able to do it.