UREGENT- We had a question sent to you yesterday and have not heard back.

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    evacademy
    Asked on December 01, 2016 at 05:21 PM

    It is urgent as the credit card number on our form is no longer showing so we cannot bill 500+ people who should have been billed 2 days ago. 2 days ago we noticed about 100 of the card numbers showed in the format 1234#########5463. Earlier today the same issue. Now we checked and NONE of the 585 clients can be billed.  

     

    My email address is laurie.thornton@evusa.com and number is 212 234 3100, I am one of the administrators on this account. Thanks you.

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    Jeanette
    Answered on December 01, 2016 at 07:10 PM

    We do not allow to collect credit card numbers in plain text fields, instead you must use any of our payment integration.

    In a side note, questions in the forum are processed from oldest to newer, so we appreciate your patience, you should see an answer in the first post you made here.