- evacademyAsked on December 01, 2016 at 05:21 PM
It is urgent as the credit card number on our form is no longer showing so we cannot bill 500+ people who should have been billed 2 days ago. 2 days ago we noticed about 100 of the card numbers showed in the format 1234#########5463. Earlier today the same issue. Now we checked and NONE of the 585 clients can be billed.
My email address is firstname.lastname@example.org and number is 212 234 3100, I am one of the administrators on this account. Thanks you.
- JotForm Support ManagerJeanetteAnswered on December 01, 2016 at 07:10 PM
We do not allow to collect credit card numbers in plain text fields, instead you must use any of our payment integration.
In a side note, questions in the forum are processed from oldest to newer, so we appreciate your patience, you should see an answer in the first post you made here.