What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    UREGENT- We had a question sent to you yesterday and have not heard back.

    Asked by evacademy on December 01, 2016 at 05:21 PM

    It is urgent as the credit card number on our form is no longer showing so we cannot bill 500+ people who should have been billed 2 days ago. 2 days ago we noticed about 100 of the card numbers showed in the format 1234#########5463. Earlier today the same issue. Now we checked and NONE of the 585 clients can be billed.  

     

    My email address is laurie.thornton@evusa.com and number is 212 234 3100, I am one of the administrators on this account. Thanks you.

    Page URL:
    https://www.jotform.com//?formID=50116216927956

    Screenshot
    and sent a yesterday
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 01, 2016 at 07:10 PM

    We do not allow to collect credit card numbers in plain text fields, instead you must use any of our payment integration.

    In a side note, questions in the forum are processed from oldest to newer, so we appreciate your patience, you should see an answer in the first post you made here.