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    Form not Saving - Using Chrome

    Asked by Troop303 on December 01, 2016 at 06:38 PM

    I've spent the last hour modifying a new form, and see that the "save" button in the upper left corner is spinning, as if it is working on a save, but doesn't appear to be making any progress.  I've seen several other posts about this exact issue and the suggestions are all the same:  try another computer, try another browser, use the revision too, clear cache, etc.  I have the same concern with all of these:  they abandon all the work I've just done, progress I've made, rather that provide me a reason why the save button spins endlessly without completing the save. 

    I can't seem to open the Publish button to get the URL.

    Here's the form builder showing the spinning Save button - it's been doing that for at least 1/2 and hour (that I've noticed anyway).



    Page URL:

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    JotForm Support

    Answered by jonathan on December 01, 2016 at 11:18 PM

    We apologize for any inconvenience caused. We understand the frustration when things are not working when it should since all directions/instructions had been followed.

    I test it on your form https://www.jotform.us/form/63353454175154 and try reproducing the problem. But unfortunately I could not at this time.

    I was able to save the form and use the Publish button as well

    However I can see in the browser console log an uncaught type error message. I am not sure at this time if this error was the one causing issue on your end.

    Although everything is working fine on my side, this is something that should not be there at all.

    I have reported this to the higher team support. They will have to check if this error is causing problem with the Form Builder saving and publishing option.

    Do let us know if you are still not able to proceed with saving and getting your form publish code at this time.

    We will notify you also here once we have feedback from the higher team support about the issue I reported.

    Thank you.