Where can I find the payments from the form submissions

  • Profile Image
    JBaldwin_TSNW
    Asked on December 01, 2016 at 07:00 PM

    We've received three form submissions with payments, but I can't find the money anywhere. When I set Jotform I connected it to either our square account or PayPal, but I cant find those details anywhere. 

  • Profile Image
    jonathan
    Answered on December 01, 2016 at 11:37 PM

    You can review the successful submission payments in your form view submission panel.

    User guide: How-to-View-Form-Submissions

    As for the money, it should be in your payment account (square or paypal) which you have used in the form payment integration.

    Let us know if you need further assistance.

     

  • Profile Image
    Jamaica Baldwin 
    Answered on December 05, 2016 at 02:46 PM

    Hi, the link you sent did not answer my question. Jotform states that I have already connected the form titled, Team Survivor Northwest Snowshoe Trip, to a payment processing service (either Square or Paypal), however I cant locate the funds in either. I want to make sure the payment processing is set up correctly in Jotform. Is there anyway you can check that for me? If everything is set up correctly with Jotform then I will contact Paypal or Square to see what the issue is.

    Thanks,

    Jamaica

    please feel free to call

    206-732-8350

  • Profile Image
    Nik_C
    Answered on December 05, 2016 at 04:27 PM

    Hello Jamaica, 

    I checked your account and I see that you integrated your form with Square successfully:

    Also, I checked your submissions history and found one there:

    I see in logs that you deleted that submission. So Submission went through if you didn't receive payment please check with Square. If the issue still persists, please get back to us.

    Thank you!