- vesrabzAsked on December 01, 2016 at 09:24 PM
One of the submission is having some issue it does not have the attached document on it. The link to the document gives me an error: 404 Not Found : /jufs/vesrabz/63038526846462/356408423532963824/SINCERE TJANDRA v11.docx
Can you help check why?
Form Link - https://form.jotform.me/63038526846462
- JotForm SupportChriistianAnswered on December 02, 2016 at 02:51 AM
I'm currently checking the issue. Please allow me some time to further investigate. I'll get back as soon as I have found a solution.
- JotForm SupportChriistianAnswered on December 02, 2016 at 03:20 AM
I cloned your form and did a test submit but it appears fine on my end. I can view the uploaded file in the submission with no error.
I also noticed that when I tested to download the particular uploaded document by right click > Save Link As and this is the error that appears to the document:
Perhaps the user who submits your form failed to upload the document before submitting? Can you please ask the user to try to re-upload the file on your form? Maybe it is a connection issues on the user end.
If issue still persist, do let us know.