Error on attached document

  • Profile Image
    vesrabz
    Asked on December 01, 2016 at 09:24 PM

    Hi,

    One of the submission is having some issue it does not have the attached document on it. The link to the document gives me an error: 404 Not Found : /jufs/vesrabz/63038526846462/356408423532963824/SINCERE TJANDRA v11.docx

    Can you help check why?

    Document Links https://www.jotform.com/uploads/vesrabz/63038526846462/356408423532963824/SINCERE%20TJANDRA%20v11.docx

    Form Link - https://form.jotform.me/63038526846462

     

    Thanks,

    Mark

  • Profile Image
    Chriistian
    Answered on December 02, 2016 at 02:51 AM

    Hi,

    I'm currently checking the issue. Please allow me some time to further investigate. I'll get back as soon as I have found a solution.

    Regards

  • Profile Image
    Chriistian
    Answered on December 02, 2016 at 03:20 AM

    Hi,

    I cloned your form and did a test submit but it appears fine on my end. I can view the uploaded file in the submission with no error.

    I also noticed that when I tested to download the particular uploaded document by right click > Save Link As and this is the error that appears to the document:

    Perhaps the user who submits your form failed to upload the document before submitting?  Can you please ask the user to try to re-upload the file on your form? Maybe it is a connection issues on the user end.

    If issue still persist, do let us know.

    Regards