Youtube widget device app not supported

  • anasthohir
    Asked on December 1, 2016 at 10:45 PM

    I have same problem, youtube does not work, help me: this is my form

    https://form.jotform.me/63327126812452

  • jonathan
    Replied on December 1, 2016 at 10:52 PM

    I test your form https://www.jotform.me/form/63327126812452 and the video in the youtube widget is playing just fine.

    Youtube widget device app not supported Image 1 Screenshot 20

    Please try also on other device browser. Perhaps the issue was only happening on the current device browser you used.

    Let us know if issue remains.

     

  • Anas
    Replied on December 2, 2016 at 1:32 AM

    it still does not work

    http://www.pendidikanfisika.com/2016/11/28/energi-gap/

  • anasthohir
    Replied on December 2, 2016 at 1:44 AM
    [image: Inline image 1]
    it still does not work, sorry help me
    ...
  • Anas
    Replied on December 2, 2016 at 2:02 AM

    it still does not work

    http://www.pendidikanfisika.com/2016/11/28/energi-gap/

  • emily
    Replied on December 2, 2016 at 3:49 AM

    Hi,

    Thank you for contacting us. I inspected your form and Youtube widget worked fine. However, when I inspected the website you have provided I was able to replicate the same problem, the video could not be loaded.

    It seems like you embedded your form with Wordpress plugin. Please embed your form with iFrame.

    1. Kindly click on Publish button.

    Youtube widget device app not supported Image 1 Screenshot 30

    2. In the Embed segment, choose iFrame option and embed the code shown below to the website.

    Youtube widget device app not supported Image 2 Screenshot 41

    Please have a look at the user guide below.

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

     

    I hope this helps. Please try and let us know if you encounter any problem. 

  • anasthohir
    Replied on December 2, 2016 at 6:45 PM
    Ok thank you, my form worked fine
    ...