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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unclear on "Total Submission Storage" limit on various accounts.

    Asked by greengeoff on December 01, 2016 at 10:56 PM

    I am simply unsure of what the "500" represents on your pricing page that relates to "Total Submission Storage". I am currently on the free plan. I see you are running a promotion and am trying to determine if we are going to have enough volume here to push us to a paid plan.  Can you tell me what this really means?





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    JotForm Support

    Answered by liyam on December 02, 2016 at 02:56 AM

    Hello Geoff,

    The Total Submissions Storage on the pricing for free users refers to the actual submissions received by the account. So for example, you have 2 forms, and one form received 40 submissions and the other 300 submissions, it has a total of 340 submissions under the account.

    The 500 submissions limit set there means that the account can only handle and allow to view 500 submissions only. Although it shall not prevent the receiving of further submissions, so what it shall do is remove the oldest submission in your account (regardless of which form) so for your account to accommodate the acceptance of the newest submission that has arrived.

    For paid subscriptions, there is no limit for this, which means even if you have received 10,000 submissions in total, you can view all these submissions in your form on the submissions page.

    Hope this sheds light to your concern. If you have questions, please let us know.


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    Answered by greengeoff on December 02, 2016 at 07:44 AM
    Ok very good. I now understand.
    Thanks for all that you do. Your service is a fantastic one!!