What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I know my PayPal payment field is connected to my PayPal account?

    Asked by gdickison on December 02, 2016 at 12:15 AM

    I have created a form for a conference here: https://www.jotform.com//?formID=62469048847166. I set it up to collect payment through PayPal, but the only credential the widget asked for is the email address tied to the PayPal account. My PayPal password was not required. How do I know the payment will go to my PayPal account?

    Also, when I click the Submit button, the PayPal form is pre-populated with my PayPal account email address. I don't want people to see my PayPal account email address when they go to pay. How can I stop that?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on December 02, 2016 at 03:12 AM

    Hello Greg,

    There is no need to include a password on your Paypal. What Paypal needs is the username to which will receive the payments so if what you have entered is your Paypal username (email address) then you're good to go to receive payments.

    Regarding the pre-populated field, are you referring to this one?

    If so this is based on your browser and not by Paypal. This is in fact, a log in form for users to log in to their Paypal account so they can continue to make payment for the purchase they made from your form. Meaning, other users will not see your email address there, and most probably it shall be their email address that shall appear there. 

    If you have more questions, please let us know.


  • Profile Image

    Answered by gdickison on December 04, 2016 at 04:36 PM

    Thank you! That's very helpful.

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 04, 2016 at 05:31 PM

    On behalf of my colleague you're welcome.

    Please let us know if you have any other questions or concerns.

    Thank you!