What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button gets stuck on "Please Wait".

    Asked by ximik_sveta on December 02, 2016 at 12:15 AM

    Здравствуйте, не работает форма обратной связи, подскажите в чем причина?

    Создала форму, добавила ее на свой сайт по инструкции. При заполнении формы страница виснет и кнопка отправить пишет подождите пожалуйста, форма не отправляется. 

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    JotForm Support

    Answered by olivia on December 02, 2016 at 03:17 AM

    Hi,

    I have cloned your form to my side and tried to replicate your issue. I didn't replicate your issue in my cloned form. After that, I sent you a test email and I didn't replicate the issue in your form, too.

    Could you please check your form again after you clear your browser caches? You can have a look at this instruction about how to clear browser caches: https://kb.iu.edu/d/ahic

    If you embed your form into a website, could you please share a direct URL of it? 

    On the other hand, if you embed your form in a website, my suggestion is to use iFrame Embed Method. Please follow the guides below about how to embed:

    Adding-a-form-to-a-web-page

    Which-form-embed-code-should-I-use

    If you give more detailed information about your issue, I can make more detailed explanation on your issue.

    I'll be awaiting for your reply.

    Thank you.