What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please refund me

    Asked by farnedi on December 02, 2016 at 12:40 AM

    I wrongly upgrade my account (francofarnedi) to pay plan, while I would like to extend my regular user (ffarnedi)

     

    so please, can you refound me my 114$ and delete my account francofarnedi?

     

    thanks

  • Profile Image
    JotForm Support

    Answered by owen on December 02, 2016 at 03:25 AM

    Hi Franco,

    I have now cancelled your subscription on JotForm. However, since you subscribed JotForm through PayPal you will also need to cancel your JotForm subscription on your PayPal account too. Please see how you can do it:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    I have also added your account to the refund list and you'll receive your money back in a timely manner.

    I have deleted your account francofarnedi as well per your request.

    Please contact us again if you need any further assistance.