What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sender Email: noreply@formresponse.com does not have any MX records

    Asked by jben2655 on December 02, 2016 at 03:09 AM
    This is what the server guys say. Can you make this happen?

    Thank you for contacting us. I would be happy to assist you with your email issues. In regards to Sender Verification, it is not advised to disable this. It is best to simply correct the issues with formresponse.com not having any MX records. Until this domain has valid MX records, the sender verification will fail.

    You would need to reach out to the domain owner of formresponse.com and advise there are no MX records configured and sender verification is failing. As long as there are no proper DNS entries for the MX records, the issue will persist.
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    JotForm Support

    Answered by owen on December 02, 2016 at 03:14 AM

    Hi,

    The ticket is escalated on this thread. You will be notified if the issue is resolved.

    Thank you for reporting it. 

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    Answered by Sarah  on December 02, 2016 at 11:48 AM

    Seeing the same 'sender verify failed' messages within cpanel.  Hopefully we can see a resolution soon or are there any alternatives?  Currently we are not receiving our mail messages from our contact us form. 
     
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    JotForm Support

    Answered by Jim_R on December 02, 2016 at 01:27 PM

    Hey Sarah, to give way to the OP, I have moved your question to a separate thread https://www.jotform.com/answers/1002761

    We'll have it addressed there shortly.

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    Answered by jben2655 on December 02, 2016 at 03:45 PM
    I’m not Sarah. I’m Jackie. Maybe Sarah is having the same problem.

    ...
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    JotForm Developer

    Answered by uygar on December 13, 2016 at 02:23 AM

    Hi,

    Formresponse.com has a mx records now. Sorry for inconvenience.