- GoldenFleeceFormsAsked on December 02, 2016 at 04:44 AM
I recently used Jotform for an application process. It was linked to Google Drive like lastg year so that each entry would get a folder on Google drive. This worked fine last year, however this year, the folders are incomplete and only some of the uploaded files have appeared in the folders.
I need to rectify this situation. I need an export of each application and the associated files. Can someone please help me with this urgently.
- JotForm SupportBJoannaAnswered on December 02, 2016 at 05:35 AM
I have tested Google Drive integration on one of my forms and integration is working correctly. All files that I have uploaded were shown inside of the folder.
Please try to re-integrate your from with Google Drive to see if that will resolve your issue. Remove current integration and integrate your form again with Google Drive.
Hope this will help. Let us know if you need further assistance.
- GoldenFleeceFormsAnswered on December 02, 2016 at 06:18 AM
Thanks for your reply. I am afraid the integration did not work as my applications were coming in. If i re-integrate the form now, it does not upload the applications again and they applications are finished coming in now. How do I go about getting the folders created in Google Drive?
- JotForm SupportChriistianAnswered on December 02, 2016 at 07:22 AM
I cloned one of your forms (http://www.jotformeu.com/form/62284731916359) and integrate it to Google Drive but I was not able to replicate the issue you are reporting. Upon testing, the new submission was properly transferred to the Google Drive folder.
Or do you mean that when you try to re-integrate the form to Google Drive the existing submission data and uploads are not properly transferred to the Google Drive folder integrated to the form? Unfortunately, when you re-integrate Google Drive integration on your form it does not transfer the existing submission data and uploads. Only the new submission will be transferred to the Google Drive folder. You will need to re-submit the existing submission so data and uploads will be transferred to the Google Drive Folder.
You can do the re-submission in the Form Submission page (How to View Form Submissions).
- GoldenFleeceFormsAnswered on December 02, 2016 at 07:51 AM
I have just resubmitted two of the entries and while they appear in my Google Drive, there are files missing. Only half of the files transferred for both entries.
This leads me to believe that the integration is not working. I used a different integration after removing the original.
- JotForm SupportRoseAnswered on December 02, 2016 at 08:52 AM
Than you for your feedbacks. I tested this issue on my side to see if there is a bug. However, I was not replicate the same issue on my side. Here is the steps I followed to test it.
1. I cloned your form
2. I integrated it to google drive and submitted the form (lets labeled my submission and it is the first submission). I checked google drive and submission was in the folder with all uploads.
3. I removed integration and sent another submisison (second submission).
4. I reintegrated and named new integration folder differently than the default name folder. I sent another submission ( third submission).
5. I resubmitted the second submission.
When I checked my google drive after all those 5 steps, there were two folders. Folder one keeps the first submission detail. In other words, when you remove your integration, your old submissions are still be kept there. I checked second folder and it keeps the second and third submission. In other words, my submission after reintegration will be kept properly and re-submitted form/submission will be also kept properly with its all data & uploads.
In fact, re-integratation mostly works but I'm escalating this issue to our developer for further investigation. In the meantime, could you please try again in the same way that I followed and let us know whether the issue persist or not.
Thank you in advance for your cooperation and waiting for your return.
- GoldenFleeceFormsAnswered on December 02, 2016 at 09:43 AM
I appreciate what you are saying. However, after integrating with multiple Google drive accounts, in multiple ways, although the integration looks like it works, ie a folder is created for each form, there are only three images submitted to the drive folder and there should be 6 images and 2 other docs.
Are you seeing all 8 attachments in your Google drive folders?
- JotForm SupportRoseAnswered on December 02, 2016 at 09:51 AM
Thank you for your quick return.
Regarding your question, I can confirm that I was able to see all attachments for all my submissions. I have 9 document per submission in my drive. One is the pdf form of the submission and remain 8 are the attachments. Here is the screen shot of one of my submission which is in my drive.
Please note that the ticket that I was opened for this issue has assigned to one of our developer. Once the issue is solved, you will be notified via this thread.
- GoldenFleeceFormsAnswered on December 02, 2016 at 10:21 AM
Thank you. New submissions are going through fine it seems. However, resubmitting forms is only providing some of the attachments as it did when they were originally submitted.
I will wait for more info.
- BorisAnswered on December 02, 2016 at 11:28 AM
We're glad to hear it is working fine now on your end as well. When there is any news about this from our developers, we will update you here. Thank you!
- JotForm SupportNik_CAnswered on December 03, 2016 at 10:51 AM
Could you please open a separate thread and describe your problem there so we can attend it properly.