What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't authenticate my email address

    Asked by FixiTest on December 02, 2016 at 05:32 AM


    Just trying your demo. I've created a nice, complicated test form but today nothing is working. I'm guessing it's because when I try to verify my email address it says

    Not valid link
    This link is not valid!.
    Also, how can I get the data from the forms to go into a database / spreadsheet. The email is fine but will be hard later. I'm using WordPress
    Also, do you have a <password> field, so we can create user accounts and use their choice of password?
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    JotForm Support

    Answered by liyam on December 02, 2016 at 06:06 AM

    Hello Gary,

    I checked your email and it is now verified. 

    Regarding your question on importing submissions to a spreadsheet, you can check this guide: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    There are other means also to sync submissions to your own database such as using the MySQL export app: https://apps.jotform.com/app/mysql_export

    Or if you want to sync to your database the data every time you receive a submission, you can make use of this guide but this will require you some programming skills: https://www.jotform.com/help/126-How-to-send-Submissions-to-Your-MySQL-Database-Using-PHP 

    On your question on having a password field, unfortunately we do not have such field. JotForm's features is limited only to receiving submissions, not processing authentication (logins). Therefore, there is no purpose for JotForm to have a password field. 

    Please be careful also for labeling your field as a password since this can be flagged by the system which may cause for your account to be suspended.

    If you have questions, please let us know.