What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lack of customer service

    Asked by Emerald Fuller  on December 02, 2016 at 07:50 AM

    My company has tried to with no success to receive some technical support on our free service. We wanted to try it out before we actually purchased a subscription. I would have liked to purchase your product but I was not able to get any assistance as a result I must look elsewhere for the product.

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    JotForm Support

    Answered by liyam on December 02, 2016 at 07:58 AM

    Hello Emerald,

    We are sorry to hear about this concern. So far, I do not see any pending concerns left unturned over in the past hour, and the ones that are left unanswered are the questions by users within less than an hour ago. Do you have a username which we can look into and see what has happened to those? Or can you also check your spam folder if in case the responses landed there?