What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is the "100 Submissions" under the Starter Pricing (free) monthly or annually?

    Asked by rempe9925 on December 02, 2016 at 10:12 AM

    I just want to make sure i can have 100 a month and that it's not per year. 

     

    Thanks

  • Profile Image

    Answered by Boris on December 02, 2016 at 11:24 AM

    On a free plan, you can receive up to 100 submissions each month, or up to 10 payment submissions when your forms are used to collect payments.

    That is a monthly limit, and your submission counters will reset at the first day of each month. If you go over your monthly quota, your forms will get temporarily disabled until the counters reset on the first day of next month.

    There is also another limit for free plans, where your account can store only up to 500 submissions in total at any given time. This limit on the total number of submissions will not disable your forms in any way. It only means that if you go over 500 submissions, as you receive new submissions, your oldest submissions will be automatically removed to make room, so that a free account will store no more than 500 submissions at any given time.

    To prevent such data loss, we recommend that you export your submission data into Excel or CSV at regular intervals:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Please let us know in case you need any additional clarifications or assistance.

  • Profile Image

    Answered by rempe9925 on December 02, 2016 at 12:08 PM

    Thank you so much! Exactly what i needed to know!!