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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Docusign widget is erroring

    Asked by tallchapzzr600 on December 02, 2016 at 12:07 PM

    We have a form with a dousign widget. It has been fine and we have had many submissions. However today we are getting customers telling us it is erroring.




    I have signed into docusign and everything looks ok.


    The form is complicated so I link to a prepopulated one


    Page URL:

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    Answered by tallchapzzr600 on December 02, 2016 at 12:23 PM

    I removed the widget and added it again. I had to revert to the previous "form editor" as trying to authenticate the docusign widget didn't work - the Authenticate button didn't work at all.

    So reverting to the previous editor I could add the docusign widget and authenticate it, and I can now submit forms.

    So all fixed - but this is buggy, please investigate. We are using this as our new customer work order forms - and if this is not reliable we will have to look at other tools.


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    JotForm Support

    Answered by Jim_R on December 02, 2016 at 02:20 PM

    Hey @tallchapzzr600, thanks for confirming that it's all sorted out now.

    I ran a quick test with our previous form builder and V4 (beta) and confirmed the AUTHENTICATE button doesn't work at all on V4.

    Since this is still in public beta, we appreciate you taking your time reporting the problem to us. We'll inform the concerned team accordingly so we can have this fixed.

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    JotForm Support

    Answered by Jim_R on January 08, 2017 at 02:04 AM

    The AUTHENTICATE button on V4 should be working by now. Please give it a try and let us know if you're still facing any issues adding the Docusign Widget on V4.

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    Answered by Randy on February 11, 2017 at 05:22 PM

    I added a Docusign widget to my form in V4 but it is not working. The name/email fields do not appear.
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    Answered by Boris on February 11, 2017 at 08:57 PM

    @Randy, as that is a different issue, and you've responded to a support thread of another user, your message has been moved to a dedicated support thread of your own where we can help you with the issue you are experiencing, while avoiding unnecessary confusion.

    Your own support thread can be found here:


    We will be assisting you there, shortly. Thank you.