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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I submitted payment through Square and can't see it on Square

    Asked by avivfried on December 02, 2016 at 12:22 PM

    Hi,

    I just created a form with Square payment and did a test payment yesterday. I can't see the payment on Square and called them and Square can't see it as well. I would like to know the status of the payment so I can use the form. 

    Please call me at 1-403-400-3067.

    Thanks,

     

    Aviv. 

    Page URL:
    https://www.jotform.com//?formID=63216182978262

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    JotForm Support

    Answered by Jim_R on December 02, 2016 at 02:01 PM

    Hello Aviv, we don't have phone support. However, we'd be more than willing and happy to help you here in a timely manner.

    I checked that form and found just 1 submission. It shows the Square Transaction ID and the total amount charged. Since we don't process the payments directly, I would suggest you try this guide from Square's support page on how to Search for Transactions: https://squareup.com/help/us/en/article/5145-transaction-search

    Please keep in mind that the only transactions logged on our end would be the submissions. You may also try giving the Transaction ID to Square to see if they can help in locating that transaction. That ID can be found on your Submission Page https://jotform.com/submissions/63216182978262

    Related guide: How-to-View-Form-Submissions

  • Profile Image

    Answered by avivfried on December 02, 2016 at 09:44 PM
    Thanks. I think I figure out the problem. I was on a test mode and it didn’t actually charge my card. Now my problem is that I can’t connect to Square on live mode. Any idea why?
    Thanks.
    -------------------------
    Aviv Fried - Owner
    Sidewalk Citizen Bakery
    Simmons Building
    618 Confluence Way SE, Calgary AB
    403-457-2245
    aviv@sidewalkcitizenbakery.com
    ...
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    JotForm Support

    Answered by jonathan on December 03, 2016 at 12:19 AM

    I checked your form https://www.jotform.com/63216182978262 and I see it currently is connected and in Live mode.

    Can you please confirm if this was resolved already.

    Regards