I submitted payment through Square and can't see it on Square

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    Asked on December 02, 2016 at 12:22 PM


    I just created a form with Square payment and did a test payment yesterday. I can't see the payment on Square and called them and Square can't see it as well. I would like to know the status of the payment so I can use the form. 

    Please call me at 1-403-400-3067.




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    Answered on December 02, 2016 at 02:01 PM

    Hello Aviv, we don't have phone support. However, we'd be more than willing and happy to help you here in a timely manner.

    I checked that form and found just 1 submission. It shows the Square Transaction ID and the total amount charged. Since we don't process the payments directly, I would suggest you try this guide from Square's support page on how to Search for Transactions: https://squareup.com/help/us/en/article/5145-transaction-search

    Please keep in mind that the only transactions logged on our end would be the submissions. You may also try giving the Transaction ID to Square to see if they can help in locating that transaction. That ID can be found on your Submission Page https://jotform.com/submissions/63216182978262

    Related guide: How-to-View-Form-Submissions

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    Answered on December 02, 2016 at 09:44 PM
    Thanks. I think I figure out the problem. I was on a test mode and it didn’t actually charge my card. Now my problem is that I can’t connect to Square on live mode. Any idea why?
    Aviv Fried - Owner
    Sidewalk Citizen Bakery
    Simmons Building
    618 Confluence Way SE, Calgary AB
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    Answered on December 03, 2016 at 12:19 AM

    I checked your form https://www.jotform.com/63216182978262 and I see it currently is connected and in Live mode.

    Can you please confirm if this was resolved already.