Form Submission Not Working

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    Asked on December 02, 2016 at 12:27 PM

    I have two forms set up so our franchisees can submit their contact info and begin a case study submission, receive a link so they can work on the information, save, and return to finish at a later date.


    The two forms are: 

    Case Study Form: Contact --

    Case Study Form MAIN --


    I have tried to submit a test form, starting with the Contact and it is not recording in JotForm dashboard, nor have I received the email to continue my form.

    The user Karen Kurka has tried to return to the form via a link she received a few days ago, and all her subsequent info is missing.

    Please advise.

    My email is; I am our forms/web administrator.

    Our account email is under, which I can also access if need be.


    Susan Ragland

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    Answered on December 02, 2016 at 02:18 PM

    I tested your form and both the form submission and the associated email look worked correctly:

    The data is present in your Jotform account.  Is the form embedded to a web page by any chance?  If so, let us know and we will be happy to check that as well.

    As far as I can tell though, your form is functioning as it should.

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    Answered on December 02, 2016 at 02:24 PM

    We send the link directly to our franchisees. It does seem to be working now; it wasn't earlier for me.



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    Answered on December 02, 2016 at 05:10 PM

    Glad to hear it.  Let us know if the issue returns and we will be happy to have a look.