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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submission Not Working

    Asked by ramjackmarketing on December 02, 2016 at 12:27 PM

    I have two forms set up so our franchisees can submit their contact info and begin a case study submission, receive a link so they can work on the information, save, and return to finish at a later date.


    The two forms are: 

    Case Study Form: Contact -- https://form.jotform.com/51464856563969

    Case Study Form MAIN -- https://form.jotform.com/51464395762968


    I have tried to submit a test form, starting with the Contact and it is not recording in JotForm dashboard, nor have I received the email to continue my form.

    The user Karen Kurka has tried to return to the form via a link she received a few days ago, and all her subsequent info is missing.

    Please advise.

    My email is sragland@ramjack.com; I am our forms/web administrator.

    Our account email is under it@ramjack.com, which I can also access if need be.


    Susan Ragland

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    JotForm Support

    Answered by david on December 02, 2016 at 02:18 PM

    I tested your form and both the form submission and the associated email look worked correctly:

    The data is present in your Jotform account.  Is the form embedded to a web page by any chance?  If so, let us know and we will be happy to check that as well.

    As far as I can tell though, your form is functioning as it should.

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    Answered by ramjackmarketing on December 02, 2016 at 02:24 PM

    We send the link directly to our franchisees. It does seem to be working now; it wasn't earlier for me.



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    JotForm Support

    Answered by david on December 02, 2016 at 05:10 PM

    Glad to hear it.  Let us know if the issue returns and we will be happy to have a look.