What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My additional account user is not being notified of new submissions

    Asked by rempe9925 on December 02, 2016 at 01:09 PM

    I have added another coworker on the account and she has created her account/login successfully. However, when a new order for was submitted by a partners, only I received the notification. She didn't. It is not in her junk folder either. 


    What parameters need to be changed in order for her to be notified?


  • Profile Image
    JotForm Support

    Answered by Kiran on December 02, 2016 at 03:41 PM

    Please be noted that adding a user as a sub-account user cannot send the notification for your forms. In order to receive the notification by another recipient, you'll need to add the other email address to the notification of the form.


    Please refer to the guide below that can help you with adding multiple recipients to the notification.


    Hope this information helps! 

  • Profile Image

    Answered by rempe9925 on December 03, 2016 at 09:53 AM

    perfect. thank you!