My additional account user is not being notified of new submissions

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    Asked on December 02, 2016 at 01:09 PM

    I have added another coworker on the account and she has created her account/login successfully. However, when a new order for was submitted by a partners, only I received the notification. She didn't. It is not in her junk folder either. 


    What parameters need to be changed in order for her to be notified?


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    Answered on December 02, 2016 at 03:41 PM

    Please be noted that adding a user as a sub-account user cannot send the notification for your forms. In order to receive the notification by another recipient, you'll need to add the other email address to the notification of the form.


    Please refer to the guide below that can help you with adding multiple recipients to the notification.

    Hope this information helps! 

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    Answered on December 03, 2016 at 09:53 AM

    perfect. thank you!