Add Item Title to Paypal Pro integration

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    kbander1
    Asked on December 02, 2016 at 02:08 PM

    Hi there!

    I am using a Paypal Pro template/wizard. With other applications, our Paypal administrator gets an email that a deposit has been made to the account that includes an Item Title field. This tells the treasurer what it's for so that it may be coded appropriately for accounting purposes. When we tested our JotForm, that line is showing up as exactly "Item Title" instead of the name of the actual item (i.e. T-Shirt). Is there a way to do this?

    Thank you!

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    Kiran
    Answered on December 02, 2016 at 05:20 PM

    I am not sure if I understand your query correctly. Do you mean to say that the product title is not displaying correctly in your PayPal account? Could you provide us with the form ID and a screenshot of the issue or an example with the product title on the form? This would help us in understanding the issue better and provide you with necessary assistance. 

    We will wait for your response. Thank you! 

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    kbander1
    Answered on December 02, 2016 at 06:01 PM

    I have asked the paypal administrator to forward me the email she receives, and I am seeing all of the info there as expected. So now I'm just as confused as you are. I will let you know if I find something else...otherwise, case closed.

    So sorry and thank you for your quick response!

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    Kiran
    Answered on December 02, 2016 at 09:16 PM

    Not at all. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!