What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Usually, our integrations are fired as soon as a submission is received. This is because with integrations that we have built, it is us that fire the forwarding of data from JotForm to the integrated service, so we can do this as soon as a submission is received.
However, with Zapier, it is Zapier themselves that fire up zaps, at the frequency that Zapier displays when you are setting up your zap:
This is because Zapier is an outside service, and as such they need to utilize our API to check whether there are any changes within your account. As each API call they make causes a load on our system, every JotForm account is limited with how many API calls it can make per day.
That is why Zapier tries to check your new submissions at reasonable intervals, in order for your account not to run out of AI calls prematurely.
Please let us know if you nee further clarifications or assistance.