What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Facebook Advertisement promoted by JotForm

    Asked by Srinivas on December 03, 2016 at 02:43 AM
    Can anyone reply ASAP on my question.

    I fill the form in facebook advertisement promoted by JotForm, and send the mobile as mentioned in the below screenshot. And it costs (35 OMR Oman currency). My doubt is.. Is it brand new?, is there any warranty?, is there any return policies if any damages?. 

    Because I cant see the product until I pay the money, Please reply me ASAP.

    Mobile You want To Buy


    Name Mr. Srinivas Nakka
    E-mail srinivas07438@gmail.com
    Mobile Number 91905277
    Select Mobile Mobile
    Samsung Grand Prime 4G
    No. Of Mobiles 1
    Mobile Color Gold
    Address Street Address: Flat no 36, al farsi building 
    Street Address Line 2: Alkhoud soul,  near katkot backside of bank dhofar
    City: Muscat
    State / Province: Muscat
    Postal / Zip Code: 113
    Country: Oman
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    JotForm Support

    Answered by Chriistian on December 03, 2016 at 02:51 AM

    Hi Srinivas


    Can you provide us more information regarding your concern? Please also provide us the Facebook link to the form you filled up or the link to the Facebook Advertisement powered by JotForm that you mentioned so we can further check the issue? 



    We will wait for your response.

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    Answered by srinivas07438 on December 03, 2016 at 05:39 AM

    Hi team,

    I saw some advertisement in the facebook, so I just order the mobile by selecting the model as mentioned in my 1st post. 

    Next day I got a mail from jotform, check the below screenshot which I received. And today morning I received a call from courier service that the mobile came, and asking me the exact point of delivery address. I ask courier boy, like can I check the mobile before payment, he said no sir I am courier boy. It is not possible. Let me know wether I need to pay money and take it or not. Waiting for reply.....

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    Answered by srinivas07438 on December 03, 2016 at 05:45 AM



    This is the link I used to order in the fb link





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    JotForm Support

    Answered by John_Benson on December 03, 2016 at 06:41 AM

    Unfortunately, the URL you provided http://gulfshopping.co/ is not related to JotForm. Please provide the correct URL so we can investigate it further.

    We'll wait for your response. Thank you.

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    Answered by srinivas07438 on December 03, 2016 at 07:44 AM
    This is the mail id which is there in "reply to mail" which I received
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    JotForm Support

    Answered by Nik_C on December 03, 2016 at 10:00 AM

    That email belongs to one of our users that used our Service for form building.

    My advice is to try to contact that user via email you provided since we can hardly help because JotForm is online form builder and we don't have control over what our users are doing with their forms.

    If you have further questions please let us know.

    Thank you!