What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I have the fields in the form remain hidden until an option is selected?

    Asked by Cinderalla on December 03, 2016 at 11:18 AM

    I have been trying to make fields under  PERSONALISED FORM visible to customers when they press YES or PAY.  I want these fields to remain hidden when they click NO or DON'T PAY.  PLEASE HELP OUT

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2016 at 12:25 PM

    Setup the conditional logic to SHOW fields when Pay is selected. The fields will remain hidden until YES is selected. You do not need the opposite HIDE condition.

    Please check this guide for dealing multiple fields in condition:


    If you want to setup a condition for just a single field, please follow the steps on this guide instead: https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Let us know if you need help.