What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto Responder is not working

    Asked by scihclub on December 03, 2016 at 03:07 PM

    When I hit the "Test email" button, I do get an email in the auto-responder format.  However when I fill out the form and include a valid email address I get only the notification email but no auto response email to the address entered on the form.

    Been trying all morning to get this to work!

    Page URL:

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    JotForm Support

    Answered by BJoanna on December 03, 2016 at 05:53 PM

    Webpage you provide is unavailable, so I have tested only form that you have on your account. When I submitted your form I received Autoresponder email. 

    I have checked email history log on your account and I found some failed Autoresponder emails. I noticed that all failed emails were sent from your own SMPT email address. Most likely you did not setup your SMTP credentials right. 

    Currently Sender Email of your Autoresponder email is noreply@jotform.com. Considering that now your Autorespinder email is working correctly, I would suggest you to leave noreply@jotform.com as Sender Email.

    Let us know if you need further assistance. 

  • Profile Image

    Answered by scihclub on December 03, 2016 at 08:54 PM

    Oh I see, not sure how that /.com got added onto the page URL.. should be

    Page URL:


    Unfortunately it is still not working for me.  I tried two additional times, I do get the Notification email letting me know there's been a submission, but no email is sent to the email entered in the form.  I even tried my hotmail email rwt2002@hotmail.com and still nothing was received at that address either.

    You are correct in an attempt to get this to work I tried setting up my own SMTP settings but that didn't work either.

    I may try making a new form perhaps it's something corrupt within this particular form?




  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 03, 2016 at 11:53 PM

    I have tested your form and the embedded link you have shared us; however, I cannot replicate the problem, I have submitted the form and as soon as the form was sent the email auto-responder was sent to me, here's a screenshot: 

    I have checked the email address you provided and I cannot find it in our bounce list, one of the reasons why emails do not send, but I would suggest you to check other email addresses you're using and if you find them simply removing should help to start receiving emails again: How-to-Prevent-Email-Bouncing-Related-Issues

    Could you please also try submitting your form again? 

    Please if you're still unable to get your email auto-responder do let us know, please also test with another email address to see if the email is sent. 

    Looking forward to your response. 

  • Profile Image

    Answered by scihclub on December 04, 2016 at 01:00 AM

    Thank you for your quick responses.  All is working, the problem was on my end.. my apologies!

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    JotForm Support

    Answered by BJoanna on December 04, 2016 at 03:09 AM

    We are glad to hear that your issue with Autoresponder email is resolved.

    Feel free to contact us if you have any other questions or issues.