What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form was not saved after hours of work

    Asked by Benflips on December 04, 2016 at 03:27 AM

    I have spent about 6 hours making significant changes to my form today and your auto save feature failed and I've lost almost all of my work.

    You need to find a way to be able to download the form, make changes and upload because for long forms like mine, your auto-save feature and numerous other features like moving elements around the page, dealing with conditions etc is laboriously slow and will often fail.

    I'm really pissed that I've just wasted 6 hours of my life.

    So much for easiest form builder available!

    NOT HAPPY

  • Profile Image
    JotForm Support

    Answered by Mike on December 04, 2016 at 04:54 AM

    First of all, please make sure that you do not open the same form in multiple browser windows, otherwise the autosave option will override your saved form from another tab.

    If your form was properly saved at some point, it is most likely that you can restore it with our Revision History tool, please follow the next guide.

    How to view form revision history

    We are currently working on a new version of the form builder JotForm V4, but it is still in beta so for complicated forms I would like to suggest using the current editor for now.