What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Builder: Unable to drag and drop fields

    Asked by CaioFilho on December 04, 2016 at 03:45 AM

    I am having the same problem!


    look the video I've made showing the problem: http://screencast-o-matic.com/watch/cDlff4Q2eP



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    JotForm Support

    Answered by Chriistian on December 04, 2016 at 05:05 AM

    Hi there,

    I was not able to encounter the issue you reported. Can you please try clearing your browser cache and make sure javascript is enabled in your browser?


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    Answered by CaioFilho on January 07, 2017 at 04:05 PM

    I've already did it. it didnt work.

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    JotForm Support

    Answered by Kevin_G on January 07, 2017 at 10:58 PM

    This seems to be happened because of the JavaScript being blocked or not being loaded properly; however, on my end this works fine, please see my screen-cast below: 

    Have you tried with a different web browser? 

    Please also check the web console in order to find if there is something that may help us to know what can be causing the issue, these keyboard shortcuts will help you to get the console on your end: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J


    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    We will wait for your response.