Form Builder: Unable to drag and drop fields

  • CaioFilho
    Asked on December 4, 2016 at 3:45 AM

    I am having the same problem!

     

    look the video I've made showing the problem: http://screencast-o-matic.com/watch/cDlff4Q2eP

     

    =(

  • Chriistian Jotform Support
    Replied on December 4, 2016 at 5:05 AM

    Hi there,

    I was not able to encounter the issue you reported. Can you please try clearing your browser cache and make sure javascript is enabled in your browser?

    Regards.

  • CaioFilho
    Replied on January 7, 2017 at 4:05 PM

    I've already did it. it didnt work.

  • Kevin Support Team Lead
    Replied on January 7, 2017 at 10:58 PM

    This seems to be happened because of the JavaScript being blocked or not being loaded properly; however, on my end this works fine, please see my screen-cast below: 

    Form Builder: Unable to drag and drop fields Image 1 Screenshot 20

    Have you tried with a different web browser? 

    Please also check the web console in order to find if there is something that may help us to know what can be causing the issue, these keyboard shortcuts will help you to get the console on your end: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    We will wait for your response. 

  • CaioFilho
    Replied on March 9, 2017 at 8:45 AM

    Hi!!
    with the form builder version 4 of jotform this problem disapeared!!
    tks!!!
    Caio Filho
    (19) 9.7403-5902 (Nextel)
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: domingo, 8 de janeiro de 2017 01:59
    Para: kaiom2000@hotmail.com
    Assunto: Re: Form Builder: Unable to drag and drop fields
    A new response has been received:
    [JOTFORM]
    Answered by Kevin_G
    This seems to be happened because of the JavaScript being blocked or not being loaded properly; however, on my end this works fine, please see my screen-cast below:
    [https://www.jotform.com/uploads/forum/Kevin_G/14838478641.gif]
    Have you tried with a different web browser?
    Please also check the web console in order to find if there is something that may help us to know what can be causing the issue, these keyboard shortcuts will help you to get the console on your end:
    Google Chrome:
    Mac: Command + Option + J
    Windows: Control + Shift + J
    Firefox:
    Windows: Ctrl+Shift+K
    Mac: Command+Option+K
    We will wait for your response.
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