What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails from form submissions

    Asked by kimchitvu on May 16, 2012 at 01:22 PM

    Yesterday I set up an account, creaetd a form and tested it and the test submissions came to my inbox without any problem.

    However, today every test message I've sent through the JotForm builder and from the uploaded forms online, have not come through.

    I have checked my Junk folder in my mail program, I have also checked mail on the server and whitelisted 'yang.jotservers.com'. Still nothing, but the tests I did from the uploaded versions are showing up as 'NEW" on your website.

    There are 3 forms that i have painstakingly created and i would like to use your service.

    Please let me know if there is something else I should try doing on my end?

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    Answered by kimchitvu on May 16, 2012 at 01:39 PM

    I have tried changing the recipient-email and the send-to for test to 3 different email accounts, still nothing to any one of those email addresses. Is your servicedown or something?

    PLEASE HELP!!!!!!!!!

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    JotForm Support

    Answered by Goldo on May 16, 2012 at 01:44 PM

    Email were sent successfully based on our Mail Logs. Try changing the notification Sender E-mail to noreply@jotform.com and see if that makes any difference.

    Moreover, you can also contact your email provider and let them whitelist the following Jotform IPs.