What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have published the form but get an error

    Asked by stevendarcy on December 04, 2016 at 08:14 AM

    I have just completed my first template and published it, but in my report it says I have 1 submission but no details and when you try to submit the form I get the attached error.

    Page URL:

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    JotForm Support

    Answered by liyam on December 04, 2016 at 10:02 AM


    That error happens because you already made a submission already and your form has a unique submissions enabled, particularly the Check cookies enabled:

    This means that your browser has recognized that it had made a submission on that form. You can disable this so for your form to be able to receive multiple submissions coming from one user. 

    If you do not want to disable this, you can just delete the cookies from your browser, or use a different browser to make another submission.

    If you have questions, please let us know.