What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving Notification of Recipient's Bounced Email

    Asked by MaidCrew on December 04, 2016 at 10:11 AM

    Does JotForm have a way of notifying account owners of when an email has bounced after a user hit's the submit button? If user mistypes their email address, the user won't get the intended email response. If user only ends up on jotform's bounce list without account/form owner knowing, a potential client could be lost because client mistyped their email. If there is an "email bounced" notification option, then once informed, the account/form owner can at least take the data (phone#) entered by user and attempt to contact them that way.

    If there's not an "email bounced" notification option, is the solution setting up SMTP.  If so, do y'all have instructions on how to set that up for Business GMail App, or can you point us in the direction of reference material?

     

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    JotForm Support

    Answered by Mike_G on December 04, 2016 at 11:49 AM

    Unfortunately, there is no option within Jotform where form-owners will be notified every time an email failed to be sent because the email address entered is mistyped or is on the bounce list. However, there is a guide that shows a workaround on how you can get notified if email alerts failed to send. 

    https://www.jotform.com/help/403-How-to-Get-Notified-if-Email-Alerts-Failed-to-Send

    Although, the guide above may somehow require you to have advanced knowledge in programming.

    There are also ways you can do within the form so your respondents are able to verify their email address before they can submit the form. This will somehow lessen the probability that they will submit an incorrect email address.

    https://www.jotform.com/help/147-Adding-an-Email-Confirmation-Field

    There are also widgets that you can use to validate your form respondent's email address.

    https://widgets.jotform.com/widget/e-mail_validator

    https://widgets.jotform.com/widget/email_correctness_check

    You can also try to add your own email address as a sender email so your form respondents can receive emails using your own SMTP server instead of JotForm's servers.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps. Please let us know if you have any other questions or concerns.

    Thank you.