My form's 'Submit' button freezes

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    CathrynCade
    Asked on December 04, 2016 at 12:14 PM

    Hi,

     

    Love using JotForms, but I recently updated my form 'Contact the Blurb Queen'. Now the submit button does nothing. How can I fix this?

     

    thank you,

    Cathryn Cade

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    Jan
    Answered on December 04, 2016 at 01:38 PM

    Unfortunately, I wasn't able to replicate the issue. I opened your webpage and I did a test submission. It was successful, it redirected me to the Thank You page after hitting the Submit button.

    If the issue persists, please try re-embedding the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.

  • Profile Image
    CathrynCade
    Answered on December 04, 2016 at 05:45 PM
    Actually, that’s extremely fortunate, :D! I was able to fix it by uploading the html link for ‘imbed’, instead of just ‘publish’, as you suggested in your help forums.
    Thanks for checking in, tho. I appreciate your quick response.
    Best,
    Cathryn Cade
    ...
  • Profile Image
    liyam
    Answered on December 04, 2016 at 07:17 PM

    Thank you for keeping us posted, Cathryn. We're glad to know the issue is now resolved.

    Should you have other questions or concerns, please let us know.