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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form's 'Submit' button freezes

    Asked by CathrynCade on December 04, 2016 at 12:14 PM



    Love using JotForms, but I recently updated my form 'Contact the Blurb Queen'. Now the submit button does nothing. How can I fix this?


    thank you,

    Cathryn Cade

    Page URL:

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    JotForm Support

    Answered by Jan on December 04, 2016 at 01:38 PM

    Unfortunately, I wasn't able to replicate the issue. I opened your webpage and I did a test submission. It was successful, it redirected me to the Thank You page after hitting the Submit button.

    If the issue persists, please try re-embedding the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.

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    Answered by CathrynCade on December 04, 2016 at 05:45 PM
    Actually, that’s extremely fortunate, :D! I was able to fix it by uploading the html link for ‘imbed’, instead of just ‘publish’, as you suggested in your help forums.
    Thanks for checking in, tho. I appreciate your quick response.
    Cathryn Cade
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    JotForm Support

    Answered by liyam on December 04, 2016 at 07:17 PM

    Thank you for keeping us posted, Cathryn. We're glad to know the issue is now resolved.

    Should you have other questions or concerns, please let us know.