- odevtezhazirlaAsked on December 04, 2016 at 05:40 PM
Hi, i didn't notice that i can't recieve any email from jotform, but when i come to the jotform web page, i saw so many unread messages. and i'm so sad now because of that. there is a problem and i can't recieve any mails from the form senders. how can i solve that or how can you solve it? please i need answer quicklyPage URL:
- JotForm SupportjonathanAnswered on December 04, 2016 at 06:53 PM
We apologize for the inconvenience caused. I found your email in bounce list. It was the reason you were not getting the emails.
I have fixed it now and removed the bounce email in the list. New incoming email should now get through.
Please let us know if issue still persist.
- odevtezhazirlaAnswered on December 05, 2016 at 03:54 AM
I can't get form messages again. Yesterday it was working...
- odevtezhazirlaAnswered on December 05, 2016 at 03:59 AM
I removed my mail from the bounce list. But i'm not sure if i going to do that everyday? That form messages is about my job
- JotForm SupportChriistianAnswered on December 05, 2016 at 04:27 AM
Sorry for the inconvenience.
If you still encountering the Email Bouncing issue , we recommend you to use SMTP settings on your form. Here's a guide on how to set it up to your form: How to Setup SMTP for a Form.
Please check also this guide: How to Prevent Email Bouncing Related Issues.
If issue still persists, do let us know.
- odevtezhazirlaAnswered on December 09, 2016 at 07:01 AM
Hi again, i used the stmp form. it worked 1 day and now it's not working again. it says: There was an error on your SMTP configuration. Due to that error, our system
automatically changed your email sender's address.
How can i use your form?????????????????
- JotForm SupportRoseAnswered on December 09, 2016 at 08:47 AM
We are really sorry for the issue you have been experiencing.
When I checked your e-mail history, I was able to see e-mail in the status of Failed.
This message is received when the user set his/her SMTP credentials wrongly or if there is anything effects SMTP configuration which has been already set such as an issue on provider server side or e-mail password changing etc. I can suggest you to look over your SMTP configurations once again or you can remove SMTP setting first and re-set again.
You may also consider to use an alternative way which is explained at following user guide.
In the meantime, there is a ticket already opened for this intermittent SMTP issue and it has already assigned one of our developers.
All in all, You enter only one recipient e-mail on your notification but you can also consider to add some more recipient by this issue is solved.
If you have more questions, feel free to contact us at anytime you want. We would be pleased to assist you.
- odevtezhazirlaAnswered on January 28, 2017 at 04:28 PM
My 3 e-mail addresses were attached to this bounce list nonsense on separate occasions. I am constantly losing money and I do not know why this is nonsense. What is the purpose of existence of this service if the function of transmitting the form messages which are the only function of the service to me is not fulfilled?
- JotForm SupportKevin_GAnswered on January 28, 2017 at 09:47 PM
Apologies for the inconveniences this may have caused to you.
I have checked your email history and found that indeed emails were blocked, what I would suggest you is to contact your email provider and ask to white-list our mail server domain list:
I will also ask for updates regarding this ticket and will let you know as soon as possible.