What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sync doesn't work properly

    Asked by irinamalysh1965 on May 16, 2012 at 02:33 PM


    Sync with google docs does not work correctly.
    After filling out the questionnaire, the data in google docs on the imported part.
    Of the 13 pitches - only imported Submission Date - email - IP - Submission ID

    If you break the sync and reconfigure - all the previous data will be updatedcompletely. However, in real time, after completing the questionnaire data are notsynchronized.

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    Answered by AtacanC on May 16, 2012 at 04:31 PM

    Can you please provide us the form URL or ID? I would also like to test your form.

    Thanks in advance.

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    Answered by Dmitry on May 17, 2012 at 06:07 AM

    id form - 21344804558354


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    JotForm Support

    Answered by liyam on May 17, 2012 at 03:04 PM

    Hello Dmitry.  I have submitted a ticket to the development team regarding this.  We'll let you know once we have updates.

    Thank you for your patience and we apologize for your inconvenience.

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    Answered by canerbalci on June 15, 2012 at 04:32 AM

    hi irinamalysh1965,

    we have commited a fix for your problem. i cloned a copy of your form and completed the google docs integration with success. it seems that the submissions are inserted into the spreadsheet with no problem. can you write here if your problem persists?


    thanks for giving feedback