What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
May I ask which form are you encountering this issue? I checked your account email history and it looks like the emails are being sent successfully to your business email address email@example.com. You can also check this on your end by following this guide: How to View All Your Form Email History
If they are being redirected to your gmail address, perhaps there is a setting in your business email that automatically forwards the jotform emails to your gmail account. You may also check and see if the emails are being sent to your spam folder instead. If they are, please mark them as Not Spam.
Please let us know if the issue persists.