What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to login

    Asked by cristina  on December 05, 2016 at 04:15 AM

    I forgot my password, but when I register to receive the "reset password instructions" the system says that there is not an account under my email.

    Then I go to register and I can´t because it is said that the email is registered already.

     

    Can you help me please?

    Cristin

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 05, 2016 at 04:49 AM

    Hi,

    We are currently checking your account. Well will notify you soon as we have updates.

    Regards

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 05, 2016 at 08:05 AM

    Hi there,

    Your account probably got dormant. I have reactivated it. You should be able to login now.

    Regards.