Unable to login

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    cristina 
    Asked on December 05, 2016 at 04:15 AM

    I forgot my password, but when I register to receive the "reset password instructions" the system says that there is not an account under my email.

    Then I go to register and I can´t because it is said that the email is registered already.

     

    Can you help me please?

    Cristin

  • Profile Image
    Chriistian
    Answered on December 05, 2016 at 04:49 AM

    Hi,

    We are currently checking your account. Well will notify you soon as we have updates.

    Regards

  • Profile Image
    Chriistian
    Answered on December 05, 2016 at 08:05 AM

    Hi there,

    Your account probably got dormant. I have reactivated it. You should be able to login now.

    Regards.