What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can we fix glitch?

    Asked by OliviaWomen on December 05, 2016 at 07:51 AM

    Shifted to bronze due to maxing out submission allowance. However can I request a look on the tick boxes? They don't work unless the people click on number of pieces or quantity. Many people are turned off and I am losing clients. Thanks.

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    JotForm Support

    Answered by Nik_C on December 05, 2016 at 08:24 AM

    This happened due to how you created  your fields since you put 1-6 for first product and 6-50 for the second product, a system will not allow you to select that product because quantity is less than what is available:

    For example, I set for your first product range from 0 to 6 so you have to select one quantity of product in order to have that option checked:

    Would something like that help you?

    Please let us know.

    Thank you!