What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do we deselect a radio button when editing a form?

    Asked by jason@campgrier.org on December 05, 2016 at 08:35 AM

    The attached picture shows 2 camps selected but we can not deselect one of the camps. Thanks

    Page URL:

  • Profile Image
    JotForm Support

    Answered by owen on December 05, 2016 at 08:57 AM


    I am not able to see the screenshot that you attached but since you refer to this form of yours I can see what the issue is. On your matrix fields you opted to use radio buttons and when an option is selected it can no longer be deselected. 

    It is actually the way that radio button field works. It allows at least one selected option at a time and once it is selected it can not be deselected unless you refresh the page or put a "Reset Form" button on your form. 

    However, I suggest you to use check boxes instead of radio buttons. They are able to be deselected. Please see how you can change the input type to check boxes:

    Select the matrix field on your form builder and click input type above:

    Select "Check Box" and you are done. I hope this helps. 

    Please contact us again if you need any further assistance.