What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving multiple submissions when clients submit a form

    Asked by ElleEstLuLaRoe on December 05, 2016 at 10:31 AM

    How come I have been receiving SOOOO many multiple forms when my clients submit?

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    JotForm Support

    Answered by Boris on December 05, 2016 at 11:20 AM

    Are you referring to receiving duplicated submissions?

    This can happen when your users reload the submission page after they have submitted your form. most commonly, this occurs when your users leave a browser tab open on the thank you page after submitting your form, and then when they close and re-open the browser, the browser reloads the page and essentially resubmits your form.

    This is a common problem with web forms, and JotForm has several ways you can go around this limitation.

    1. You can add a Captcha field to your form, and enable its reCaptcha option:

    With this, if your users reload the page, the form will not be automatically submitted as they would need to pass the reCaptcha again:

    2. Another easy method to preventing duplicated submissions on thank you page reloads, is to set up a Thank You page redirect:

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    This way, users will be navigated away from our submission page after submission is made, so the form will not be resubmitted if they reload the page you have redirected them to.

    3. Finally, if none of that helps, you can also intentionally prevent multiple submissions by a same person by setting one of these form limits:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Please try one of these methods depending on your needs, and let us know should you need any further assistance. Thank you.